ANSWERS? WE'VE GOT THEM.
Here are the questions we are most frequently being asked:
SHIPPING
Shipping is Free within the US for all orders no matter the weight.
ALL orders are estimated to arrive within 2-3 business days from the day you have placed your order.
All orders will be verified with the tracking number for your order via email.
Do you ship internationally?
Yes, We ship FREE to all countries providing the order reaches $35 or more and didn't exceed the weight of 4 lbs. if the order's weight exceeds 4 lbs then it will show on your cart while checking out and you will have to pay an over-weight fee.
How long does shipping take?
Most orders will ship out the same day. All orders will be verified by a tracking number sent to your email at the time of shipment.
Estimated arrival times will be displayed while checking out and it will be depending on your delivery address and the shipping service you choose. Free International shipping usually takes 14-30 days to arrive to the cusomer outside the US.
Who pays for Customs tax on orders shipping outside the US?
For orders shipped outside the US, If you choose our free shipping option (14-30 days), you might be charged for customs tax once the package arrives at your country, depending on the rules your country has set forth for importing items to your country, but if you choose our DUTY PAID EXPRESS UPS SERVICE, and pay the extra cost for shipping, you won't be charged any taxes and the package will arrive at your door no matter where you are in the world within 5-10 days.
WARRANTY & PAYMENT
What are your warranty terms & conditions?
On top of our 30 days return policy, the brands we partnered up with provide you a 1-year manufacturer warranty on electrical tools so if you have used the product and it has malfunctioned you would still be able to contact the manufacturer and use the 1-year manufacturer warranty.
What forms of payments do you accept?
We accept PayPal, Visa, Mastercard, American Express and Discover.
PRODUCT INFORMATION
Are the products you sell authentic?
Yes, all of the products we sell are authentic and purchased directly from the manufacturers.
We are authorized sellers of all the products we carry on our site.
Will your electric-powered products work outside the US?
Yes, our products comes with a US plug but all of the electric powered products we carry are dual voltage
110-240v, this means they will work worldwide with the proper adapter.
RETURNS - 45 DAYS
What is your returns policy?
Returns are accepted 45 days from the day the order has arrived at the customer's address. Holiday season has an extended policy return date: Shop between Oct 11 to Dec 31 and return your item in a new and unused condition all the way through Jan 31.
We accept returns no matter the reason, and we just ask that the products be returned to us in the same condition they were received.
Returned products should be returned in the original box and be packaged properly for the return shipping.
If the product received was damaged or defective we will provide you with a paid return label, otherwise, the customer will pay for the return shipping.
Returns will be resolved by a refund or replacement once the return was accepted by our sorting center.
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Once the product has been returned, it is reviewed by our sorting center, usually within 72 hours, after which your credit card will be automatically credited with a full refund.
Please note: The refund is only for the value of the product and does not include a refund of shipping if any was paid by the customer.
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How to Return?
If you are returning an unused item within the return policy guidelines please email us via our CONTACT US page.
Still got questions? Contact us>